Refund & Subscription Policy
Google Play BillingEffective Date & Last Revision: November 6, 2026
This document sets forth the billing, renewal, cancellation, and refund principles governing paid subscription tiers (Gold Plan and Platinum Plan) in XPense Manager (xmanager.bizzra.com), operated by Bizzra.
1 Google Play In-App Billing Process
All financial transactions relating to XPense Manager subscriptions are executed through Google Play In-App Billing. When upgrading your account, you authorize Google Play to charge your selected payment method for the price displayed in your local currency, including any applicable local taxes.
- Subscriptions renew automatically at the end of each recurring billing interval (monthly or annual).
- Renewal charges occur within 24 hours prior to the close of the current subscription cycle.
- If a renewal charge cannot be processed (e.g., expired payment card), Google Play may provide a grace period before terminating premium features.
2 How to Cancel Your Subscription
You may cancel your active subscription at any time. Because billing is managed by Google Play, uninstalling the mobile app does not automatically cancel your subscription. To cancel:
Following cancellation, you will continue to enjoy your full premium tier benefits until the conclusion of the already-paid billing period, after which your account reverts to the Free Plan without data loss.
3 Refund Eligibility & Google Play Rules
Within 48 Hours of Charge
Under Google Play policy, if less than 48 hours have elapsed since the charge, you can request an instant refund directly online at Google Play Subscriptions Center. Google directly reviews and processes these requests.
After 48 Hours
If more than 48 hours have passed, refunds are considered only under exceptional circumstances, such as proven technical delivery failures, verified accidental double-billing, or unauthorized fraudulent transactions. Please contact our support team with your Google Play Order Number (starts with GPA.).
4 Tier Downgrade Mechanics & Deferred Activation Rules
No Mid-Cycle Downgrade Forfeiture
To protect your paid investment, immediate mid-cycle downgrades are not permitted while an active higher-tier subscription is running:
- Retain Active Higher Tier Benefits: If you are subscribed to a higher plan (such as Platinum VIP or Gold) and decide to downgrade to a lower plan or revert to the Free Plan, you remain in your current higher tier with all premium benefits (e.g., unlimited workspaces, elevated device limits, ad-free experience) until the current prepaid billing cycle concludes completely.
- Deferred Activation: You can apply or queue a new lower-tier subscription in advance; however, the lower tier does not take effect immediately. The transition occurs automatically once your active higher-tier subscription period reaches its official expiration date.
- No Loss of Data: Downgrading to a lower tier or Free plan never deletes your previously recorded transactions, budgets, or past savings history. Only future monthly quotas and workspace creation limits will adapt to the lower tier once active.
5 Billing Inquiries & Customer Assistance
If you encounter an issue activating your purchased tier, restoring past purchases on a new device, or have billing inquiries, our team is ready to assist: